Hello, and welcome to our TalkTalk TV Store Terms and Conditions.
Yes, this is the “legal” part of our service. We appreciate you stopping by to read these terms; it’s important that you do.
We asked our legal team to keep these terms as straight forward as possible and we hope that the terms below achieve this. These terms set out important details about TalkTalk TV Store, our commitment to you and what you can expect when using our service. We are always keen to receive feedback and you can provide specific feedback on these terms and conditions, make any complaints or ask any questions, by contacting us.
Terms and conditions
Our terms and conditions were last updated on 5th April 2017.
Our website, www.talktalktvstore.co.uk, and our service are operated by TalkTalk Entertainment Limited ("we", "us" or "our"). Further information about us, including how to contact us, is set out in Section 14.
We will update our terms from time to time and the latest version will appear on our website with the date that it was updated. By using the service after any changes have been posted, you agree to the new terms.
- 1. Your account
To use certain functions on our service, including buying or renting movie and TV content, you will need to set up an account with us. You need to be 18 or over to create an account and must be resident in the United Kingdom. If you are over 13 but under 18 then you can register to use our service only with your parent or guardian’s permission. You are responsible for your account, including making sure that your details are correct and kept up to date and ensuring that your password is secure. You are also responsible for all activity that takes place on your account.
If you think your account is being used by anyone else, please contact us immediately at https://support.blinkbox.com. If we believe your account has been compromised, we may suspend your account and we will contact you to try and resolve the problem.
If you have any problems creating an account, signing in or updating your details, please have a look at the help pages on our website (https://support.blinkbox.com).
- 2. Accessing our service and movie and TV content
You can access our service and watch movie and TV content either through our website or our free apps. To watch movie and TV content on your device through our app you will first need to download and install the app to your device (see the help pages on our website (https://support.blinkbox.com) for how to do this). To watch content on our website then you will need a compatible Internet browser and the latest Silverlight Player installed, or a HTML5 capable browser.
Although we are working to ensure that our service is compatible across various devices, we cannot guarantee that our service will work with all devices. Please, therefore, check that your device is compatible with the service before you buy or rent any movie or TV content. Currently you are able to watch movie and TV content on various tablets, games consoles and smart TVs through our app. TalkTalk broadband customers can also use our service on their TalkTalk TV Box. If you have any questions or any problems checking your device or Internet browser compatibility or installing our app on your device, please have a look at the devices page on our website (https://support.blinkbox.com/hc/en-gb/categories/200157283) or contact us. Please note that our services include elements which allow our software to be downloaded on to your computer or devices and interact with other programs or equipment.
Where you download (rather than stream) movie or TV content to your computer or laptop device then you will need Windows 8.1 or above with our app installed, available in the Windows App Store.
We will do our best to make sure that our website, app and services are uninterrupted and that our website, app and content are error free, although we can’t guarantee this. If we need to suspend or restrict access to, or update, our service or content, we will do our best to minimise any disruption to you. We recommend you install virus protection software on any devices you use to access our service.
Please remember, when accessing the TalkTalk TV Store service over your mobile network, you will be using your data allowance. If you are using 3G or 4G to watch movie or TV content, please make sure you are aware of the amount of data in your pay as you go or contract allowance. Please also remember that when you download content, this will use up file space on your device. We are not responsible for any additional charges you may incur in using our service.
- 3. Content on the website and app
We regularly make updates to the TalkTalk TV Store as part of our ongoing improvements programme, and in doing so we may change or remove content or parts of our website or app.
The legal rights (including the intellectual property rights) in our website and app, any content on them (including the movie and TV content) and the compilation of this content is owned by us, or licensed to us by third parties. Our website, app and content, including the compilation of the content, are protected by international copyright laws and database rights.
Where we provide links from our website or app to other sites, this will be for information purposes only. We have no control over, or responsibility for, the content on those sites or resources.
- 4. Your use of the service and the movie and TV content
Please do not share movie and TV content on peer-to-peer networks or other file sharing networks or websites. We’re happy for you to use the content on our website and app, and the movie and TV content you buy or rent from us for your own personal use in accordance with these terms and provided that you do not remove any copyright notices. You may not use our trade marks, logos or other intellectual property and you may not use the movie and TV content you buy or rent, or any other content on our website or app for any commercial, promotional, institutional, corporate or teaching purposes.
Please don’t copy, publish or otherwise seek to exploit our service or our content or use our service for any illegal purpose or in any way that causes damage to the service, is harmful to other users or which interferes with the copyright protection technology we use.
Please don’t use or try to use our service or our content in any way which would breach these terms or otherwise abuse or take advantage of the service.
We will take the action we think is necessary to protect our service and our customers (which may include us suspending, restricting or terminating your account and access to our service and content). You understand that if you breach these terms then we may decide to remove your access to content you have previously rented or purchased from us.
For licensing reasons, we use geo-blocking technology to prevent you from accessing our service from outside of the UK and Ireland.
- 5. Placing an order
Once you have registered with our service you will be able to choose from a huge range of movie and TV content to buy or rent from us.
In order to buy or rent a movie or TV programme, you will need to sign in to your account and click on the “Rent” or “Buy” buttons next to the desired content. You will then be asked to submit your payment details in accordance with our accepted payment methods. Our order process allows you to check and amend any errors before submitting your order. Please note that once you click on the “Confirm secure payment” button, we will process your payment details and you will not be able to cancel your order, unless you have a legal right to do so. When you place an order you will be able to choose whether you want to store your payment details so that you don’t have to re-enter them each time you buy or rent content. For more information on how to store your payment details and how to buy or rent content, please see the relevant help pages on our website.
- 6. Availability, prices and payment
The availability and prices of our movie and TV content may change from time to time. Any changes to the prices will not affect any order that we have confirmed. We do our best to make sure that availability and pricing are correct, but, if we make a mistake and can’t supply you with your selected movie or TV content, we will let you know via email and we won’t process your order.
Once you have placed your order in accordance with Section 5, we will take payment from your provided payment method. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we can’t accept your order. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
After you have submitted your order, it has been accepted by us and payment has been received, you will receive an e-mail confirming the details of your order and your movie or TV content will be automatically delivered to your account. The contract between us and you for the purchase or rental of the content will only be formed once we confirm that your payment has been processed.
- 7. Buying and renting movie and TV content
When you rent movie or TV content from us, you’ll have 30 days to start watching it. Once you’ve started watching (either by streaming or downloading) then you’ll have 48 hours to watch it as many times as you like. Once either of these time periods have elapsed then the content will automatically be deleted from your account (and where it has been downloaded, from your device) and you will no longer be entitled to watch it. You can watch rented content by way of streaming on up to two devices linked with your account, but not at the same time. Unfortunately, you won’t be able to exchange these devices later, so if you’d like to watch your rental on a third device, you’d need to rent the title again. If you would prefer to download a temporary copy of your rented content then you can do so on one of your devices only.
When you buy movie or TV content from us, you’ll be able to watch it whenever and as many times as you like on up to five devices linked with your account. The term 'own forever' means you can watch the movie or TV content as many times as you like whilst it is available to watch on our service. If the movie or TV content is removed or is no longer available on our service, you will not be able to watch it after that. You’ll only be able to watch your purchased content on one device at a time. You’ll be able to swap up to three of your five devices every 90 days, and we’ll automatically refresh your limit every 90 days. For instructions and further information about device limits and how to manage your devices, please see the relevant help pages on our website (https://support.blinkbox.com/hc/en-gb/articles/202595298-Watching-on-multiple-devices).
Where our service allows you to watch your rented or purchased content offline, you will first need to be in the UK with access to a UK-based Internet connection in order to initially download and validate the content before you can watch it offline. In order to continue watching the content offline, you will then need to reconnect to a UK-based Internet connection at least once every 30 days in order to revalidate the content. Also, if your content is available to download then you won’t be able to move it onto another device or burn it to a DVD.
Sometimes, suppliers of content to our service might place certain rules and restrictions on the use of particular movie and TV content, such as the number and type of devices which can access the content or the duration of access. For example, some suppliers only allow us to provide you with access to standard definition content when you watch the content offline, even where you have purchased or rented the content in high definition. There may also be times when we have to remove certain devices or platforms from being able to access the service. We will do our best to let you know of any of these changes, usage rules and restrictions, where necessary.
Some of the movie and TV content on our service may only be suitable for persons over a particular age. These age restrictions are displayed on the information pages for each movie or TV programme. Please do not watch content or allow others to watch it if you or they are not old enough. Providing age-appropriate content is important to us and if we find out that the content you buy or rent from us is being watched by people not old enough to do so then we may decide to suspend or terminate your access to our service.
You can create an UltraViolet account at www.uvvu.com. If you choose to link an UltraViolet account to the account you have with us then you will be able (for a fee determined by us or for free) to: (i) redeem codes through our service which you acquired from eligible Blu-ray Discs or DVDs that included an offer for a digital copy (please see the terms and conditions featured on the disc packaging for more information); (ii) purchase UltraViolet-enabled content on our service and add it to your UltraViolet library; and/or (iii) access your UltraViolet library through our service. Your use of any such content is subject to these Terms and Conditions, any other terms presented when redeeming, purchasing or accessing such content and the terms and conditions at www.uvvu.com.
- 8. Vouchers
Movie & TV Cards and Voucher Codes can be redeemed at blinkbox.com/redeem and the credit can be used on all devices except via the iPad and Xbox apps.
Movie & TV Cards and Voucher Codes cannot be redeemed for cash, returned for refund, exchanged (except where required by law), resold or applied to another account.
Unfortunately we are unable to provide refunds or compensation for lost, stolen, destroyed Movie & TV Cards or where your Movie & TV Card is used without permission.
- 9. Your right to cancel the contract
If you buy or rent movie or TV content by mistake or have changed your mind, you may have a legal right to cancel the transaction and obtain a refund. You can cancel your transaction at any time within 14 days of completing your order. You must notify us of your decision to cancel your transaction within this time and can do so by contacting us (https://support.blinkbox.com/hc/en-gb/requests/new). With so much choice, it can be difficult to make up your mind and so if you aren’t sure about your purchase or rental then we’re here to help; please get in touch.
If you do decide to cancel your transaction and have told us within the 14-day period, then we will reimburse your purchase or rental fee to you within 14 days of you telling us and, unless you agree otherwise, we will use the same means of payment as you used for the order.
Please be aware that, while we will always help to find a solution to your concerns about a particular purchase or rental, if you start to download or stream your content, you might not be able to cancel your transaction as above if you agreed when making your transaction that we could start providing it to you within the 14-day period mentioned above and acknowledged that your right to cancel would be lost in these circumstances. Again, if you have any questions about your purchase or rental, please contact us (https://support.blinkbox.com/hc/en-gb/requests/new).
Unfortunately there may be some people who try to take advantage or abuse this policy and so, if we think that abuse is occurring, for example if a disproportionate and excessive number of refunds are requested, then we may decide to investigate further and take appropriate steps to stop such abuse (which may include us suspending or restricting an account and access to our service).
This does not affect your legal rights, including if the movie or TV content is faulty or is not as described, please see Section 10.
- 10. What happens if it goes wrong: replacements and refunds
If your movie or TV content has not appeared in your account after we have confirmed your purchase or rental, please check the help pages on our website (https://support.blinkbox.com) for assistance.
Please contact us (https://support.blinkbox.com/hc/en-gb/requests/new) if your movie or TV programme appears to be faulty. We will check your copy and if it is faulty, offer you a replacement or a refund.
Please note that we are not responsible for any lack of functionality or failure to provide any of service or content on the service, or any loss of content or data that is due to your equipment, devices or Internet connection.
These terms do not affect your legal rights. For more information about your legal rights in relation to any content purchased or rented that is faulty or is not as described, you may wish to visit your local Citizens Advice Bureau or Trading Standards Office.
- 11. Our legal obligations
If we don’t comply with our obligations to you under these terms or are negligent in providing the services to you, we are only responsible for any loss or damage that you suffer that was a “foreseeable result” of such breach or negligence. Loss or damage is a foreseeable result if it is an obvious consequence of our failure to comply with these terms or if it was contemplated by us and you at the time we entered into the contract. Our total liability for any loss or damage caused shall be a maximum of £5,000.
We only supply movie and TV content for your domestic and private use. You agree not to use the content for any commercial, business or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.
- 12. Other important terms
You agree to compensate and reimburse us fully for any claims or legal proceedings which are brought against us as a result of your breach of these terms and conditions or misuse of our service.
This contract is between you and us. No other person has any rights to enforce any of its terms.
You may not transfer your rights or your obligations under these terms to anyone else without our written permission. We may transfer our rights and obligations to another organisation, but this will not affect your rights or our obligations to you under these terms.
Each of the paragraphs in these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
These terms, and any contract between us, are in the English language. Your use of the service and any content purchased or rented via the service, including any dispute or claim arising out of or in connection with it, will be governed by English law. We and you both agree that the courts of England and Wales shall have the non-exclusive jurisdiction. However, if you are resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.
- 13. How to contact us and further information
If you have any feedback, questions or complaints or any requests for technical support, then please refer to the help pages on our website (https://support.blinkbox.com).
TalkTalk Entertainment Limited is a company registered in England and Wales and our Company Number is 05829251. We are part of the TalkTalk Group and our registered office is at 11 Evesham Street, London W11 4AR. Our main trading address is at 28 Kirby Street, London EC1N 8TE.
Last updated: 5th January 2016