With our iPhone app, it’s possible to enjoy your TalkTalk TV Store movies and TV shows wherever you’ve got a Wi-Fi or mobile data connection and download them to watch offline.
All you’ll need is an iPhone with iOS 8 or later. Just download and install the app, sign in and you’re ready to enjoy all your favourite movies and TV shows. We’ll assume you’ve connected your iPhone to a UK based Wi-Fi or mobile data connection before reading this.
Just so you know, this article is all about getting setup and using the app. If something’s wrong, we’ve got another article that covers common issues.
How do I get started?
As long as you’ve got at least iOS 8, you’ll be able to enjoy TalkTalk TV Store on your iPhone. To check your iOS version, just go to Settings > General > About > Version. If you’re below iOS 8, you might be able to update using iTunes – though some of the oldest iPhones don’t support this version.
All up to date? Excellent. Now just:
- Download the TalkTalk TV Player app by searching for ‘TalkTalk’ on the App Store. You’re looking for the TalkTalk TV Player app, rather than our other ones.
- When you open the app for the first time, we’ll ask you to sign in using your TalkTalk TV Store account. You can create an account by visiting www.talktalktvstore.co.uk in Safari if you haven’t already got one.
How do I find and purchase movies and TV shows?
Unfortunately, we’re not able to sell movies and TV shows from within the TalkTalk TV Player app – it’s an Apple restriction. You’ll need to visit the website at www.talktalktvstore.co.uk in Safari and make your purchase. There’s information about renting and buying in this article.
Once you’ve bought your movie or TV show, open the app and drag down on the screen with your finger until the wheels starts to spin, then release to refresh. It’ll only take a second – and your content will then appear so you can watch it straight away.
How do I watch movies and TV?
Once you’ve logged into the app, we’ll show you all of your movies straightaway. Just tap the play button on the one you’d like to watch, and you’ll be good to go. If you’ve picked a rental, we’ll warn you about any time restrictions you need to be aware of.
If you’d like to watch TV instead, just open the menu.
Then, tap the My TV shows button and we’ll take you to your library.
Find the show you’re interested in and choose ‘View owned episodes’ to see all of the episodes you own from a particular show. Once you’ve found the episode you’re interested in, just press the play button and we’ll start your episode straight away.
If the episode you’re interested is from a different series, just tap the name of the show to be taken to our series selector, when you can choose the series you’re looking for.
If you’re done looking at a TV series, you can press the back arrow to return to the main My TV shows menu.
How do I control the player?
Tap the screen to view the player controls. Tap it again to make them disappear, or wait a few seconds and they go of their own accord. When you’ve finished watching, just press the ‘Done’ button in the top left.
How do I download movies and TV?
With the latest version of our iPhone app, it’s possible to download your movies and TV episodes over UK Wi-Fi or mobile data in SD and then enjoy them on the go. If you don’t see the functionality below in your app, you’ll need to update it.
If you want to watch abroad, make sure you download in the UK before you go and stay logged into the app. You'll also need to return to the UK and connect to the internet with the app open at least once every 30 days.
You can watch or download your purchased movies and TV episodes on up to five devices. If you choose to download a rented movie, you’ll only be able to watch it on the screen of your iPhone and you won’t be able to watch it anywhere else.
To download a movie, just tap the button.
You'll see a confirmation dialog which confirms the size of the movie. Press download to begin straight away.
To download a TV episode, just switch to the My TV shows section using the menu in the top left corner and choose ‘Browse owned episodes’ for the show you’re interested in, using the series selector at the top of the screen to identify the episode you'd like to download.
Once you’ve chosen the right series, you can choose the episode you want to download by scrolling up and down. When you’ve found the one you’d like, just press download and confirm your download.
Once you’ve started your download, it’ll appear in the download manager - accessible by pressing the button in the top right hand corner of the screen, and a progress bar will be displayed throughout the application.
Here, you’ll be able to check the progress of your download. Because of an Apple restriction, if you leave the app for more than a few minutes, the download will automatically pause. Plugging your iPhone into a power source helps us keep the app downloading in the background for longer. You can also manually pause it here or cancel it if you like.
It’s only possible to download one thing at a time, so if you’d like to download something else, you’ll need to either wait for your current download to finish, or cancel it.
Once your download is complete, it'll show in the My Downloads sections of the app. You can switch to it using the menu in the top left corner. To enjoy your download, just press the play button. Your content will start playing back straight away. It’ll be indicated by a green downloaded indicator on your content, and when you press play, we’ll automatically play your download rather than streaming.
You don’t need to be online to start playing, but will need to reconnect to a UK based internet connection whilst the app is open at least once every 30 days – this is so we can check your licenses.
If you’d like to make some more space on your device, you can delete a download by choosing the download button, and then pressing the ‘Remove download’ option to confirm.
On phones, all downloads are in standard definition and completed over Wi-Fi. If you’d like to be able to stream or download over 3G or 4G, you can turn on the option in the account menu by going to the menu in the top left, and visiting the Account section. Downloading over 3G or 4G might result in significant data charges.
How do I watch with my Chromecast?
Once you’ve setup your Chromecast and ensured you’re connected to the same wireless network as it is, it’s really easy to cast your purchased movies and TV shows, and rental content which you haven’t downloaded, from our iPhone app. Simply ensure you’ve got a good internet connection and:
- Open the app, press the cast button in the top right hand corner and select your Chromecast.
- Your Chromecast will show a ‘Ready to cast’ screen on the TV, so you know everything’s connected properly.
- Choose the movie or TV show you’d like to watch, and you’ll be able to use your iPhone as a remote control. It’s not possible to watch rental content which you’ve already downloaded with Chromecast. You can manipulate the volume, or drag the playback bar to choose another part of the movie to watch.
Once your movie has started, you’ll be able to do whatever you’d like on your iPhone – the movie will keep playing in the background. Just press the home button and use your phone as normal. When you’d like to get back to controlling the movie, simply re-open the TalkTalk TV Player app.
Once you’ve finished using your Chromecast, you can disconnect by pressing the Cast button within the application and choosing the ‘Disconnect’ button.
If you’re having trouble, take a look at our common issues article.
How do I sign out?
If you’d like to sign out of the TalkTalk TV Player app, you’ll need to start by going to the Account section of the app by accessing it in the menu.
Here, you can check our terms and conditions or sign out of your account whenever you’d like.
To sign out, just tap the text next to your email address.
Where's my watch later list?
Unfortunately, we’re not able to show you your watch later list within the TalkTalk TV Player – it’s an Apple restriction. You’ll need to visit the website at www.talktalktvstore.co.uk in Safari to view it. There’s information about managing your watch later list on our website in this article.
What do I need to know about mobile data?
Our app for iPhone lets you both browse your library and watch movies and TV shows using your mobile data connection. For the best experience, we’d recommend a 4G connection where available. It’s worth noting that watching content over mobile data can be expensive and may incur additional charges from your mobile network, particularly if you’re not on a plan with unlimited internet.
If you’ve got any doubts about watching movies and TV shows over mobile data, we’d recommend contacting your mobile network. You’re responsible for any data charges incurred whilst using our application.
You're in control. Using the account section of the app, you can turn on or off mobile data usage whenever you'd like.