On this device, TalkTalk TV Store is currently still called 'blinkbox'. Use the blinkbox app, and when asked to login to your account, use your TalkTalk TV Store credentials.
Sorry to hear something’s going wrong with blinkbox Movies on your Samsung device. Here are some issues customers sometimes experience with these TVs and Blu-ray players, and how to solve them. If you just wanted to find out about blinkbox Movies for Samsung, click here for TV information, or visit our Blu-ray player page to get all the information you need.
How do I complete a firmware update, and what is it?
Firmware updates are a really important way of making sure everything works perfectly with the blinkbox app on your TV. It’s just like updating the operating system on your phone or computer, and it’s really easy to do. You can do this either on the TV or Blu-ray player itself, or using your computer and a memory stick.
On the TV or Blu-ray player, go to the ‘Support’ section of the menu and select the ‘Software Update’ option, then choose ‘Online’. As long as your Samsung device is connected to the web, it’ll connect to the Samsung severs straight away to find an update and then install it automatically.
If it says there’s no update available, we are aware of an issue where some Samsung TVs don’t work correctly with the automatic updates. If you’re affected, you’ll see the message “Unknown Error” and be running a 2012 or 2013 Samsung TV. We’ve got full instructions below.
How can I avoid buffering?
If your internet connection changes speed suddenly, this can create buffering – which is where your video stops and starts unexpectedly. If you’d like, you can lower the playback quality on your device using the quality switcher, which you’ll find within the player controls or on the movie page. By lowering the playback quality, you’re less likely to experience buffering. We’ve got some more information on broadband speeds and buffering here.
Why can't I redeem a gift card?
It’s really easy to redeem a gift card using your computer or any web browser, by visiting www.talktalktvstore.co.uk/redeem. Unfortunately, you can’t complete this process through the TV or Blu-ray player app at the moment, but you will be able to spend your gift card credit on your TV or Blu-ray player once you’ve redeemed the card on your computer.
Why can't I watch in HD?
HD is available on selected Samsung devices, specifically 2012, 2013 and 2014 Smart TVs and Blu-ray players. If you don’t have the HD option on your TV, it’s probably because you need to update the blinkbox app or your firmware. We also won’t show you HD content if your connection is slow, to make sure you still have a great experience.
Unfortunately, we’ve no plans to bring this functionality to older models.
“Unknown Error” on 2012 and 2013 Samsung TVs
We're aware of an issue that might be affecting some 2012 and 2013 models of Samsung TV that might mean some customers are unable to watch their movies and TV shows, getting an error message like 'Unknown Error' whenever they try to play something on their TV. Our product management team have worked with Samsung and we've now figured out what's going on.
You'll need to complete a firmware update on your TV. This is just like updating the software on your phone, or your computer. However, you'll need to do this manually, because the faulty update also stopped Samsung from being able to send updates to impacted TVs over Wi-Fi. Because of this, your TV might say it's Up to Date when you check it, even though there's newer software available. To complete the firmware update, you'll need:
- A USB Memory Stick (we recommend taking all the files off it first, to ensure there's enough space for the firmware)
- A Windows computer
You'll download a simple file from the Samsung website to complete the process, which will enable you to put the update onto your memory stick. Then, you'll be able to plug the memory stick into your TV and follow Samsung's easy instructions to complete the update.
To get started:
- Go to the Samsung TV Support site at http://www.samsung.com/uk/support/category/tvav/television/ and enter the model number from your TV into the box near the bottom of the page.
Finding your Model Number
Your model number (or model code) is on a sticker at the side of (or the back of) your TV. It should look a little like this:
Locating the Model Number box
The box to put your model number in is near the bottom of the web page, and looks like this:
Once you're on the page with your TV, you'll see a section marked 'Downloads and Manuals'. Click this section and download both the Upgrade File and the Upgrade Guide. Follow the quick instructions in the Upgrade Guide to setup your USB stick and update your TV.
Finding the 'Downloads and Manuals' Section
The Downloads and Manuals section is a big, blue header, in the second half of the page. Just press the plus to the right to open it, and you'll then be able to find the latest upgrade file and upgrade guide.
What should happen once I've done this?
The great news is that once you've completed this process, you should be able to start watching all your blinkbox movies and TV shows again. We know that having to update your firmware manually isn't ideal, so we'd like to thank you for your patience and understanding.
If, for whatever reason, you're still having problems after completing the firmware update, please get in touch using the link at the top of the page and let us know, so we can sort everything out.
What if there's a problem with the firmware update?
If you have any trouble completing the firmware update, you should get in touch with the team at Samsung on 0330 726 7864 – 0330 numbers cost the same as calling a landline. They’re open from 9am to 6pm Monday to Saturday. Alternatively, you can email them at http://www.samsung.com/uk/info/contactus.html.