We look forward to hearing from our customers, answering their questions and fixing their issues. If you need any help or support, please don't hesitate to get in touch with our team. It's our aim to resolve any problems and questions you might share with us the first time.
Our contact details
The easiest way to get in touch is by emailing us using the form on this website - we'll ask you a few questions about your query, so we can suggest some articles for you first. We've got lots of information to help you and might be able to find the answer you need without having to contact us, so we'd recommend reading the articles we recommend.
If you do decide to email us, a member of our team will get back in touch within a day - and we answer most initial queries within two hours. We're open from 7am to midnight, Monday to Sunday. Even better, once you've emailed us, you can login using the details at the top right of the site to manage your request.
We offer live chat at peak times throughout our support website. You'll be able to start a chat session by clicking the button on the bottom right of this page if chat's available at the moment.
Chat is usually available from 10am to 11pm, Monday to Sunday. However, we might turn chat off temporarily if we're experiencing system issues or there's upgrade work in progress - as it's often not possible for us to access our systems when problems occur. If this happens, you might want to email us instead.
Sorry, but we don't provide phone support at TalkTalk TV Store. By focussing on email support, we're able to ensure timely, comprehensive responses with all of the information you need to get back up and running. When you get in touch using the form on this website, we'll aim to be back in touch within two hours, and always respond within 24. We're open from 7am to midnight, Monday to Sunday.
We're sorry that you've not had an amazing experience, and if we've fallen short of your expectations we'd appreciate the opportunity to resolve your issue. For details about our complaints procedure, click here.