Oops! Sorry to hear you’re not able to see your movie in your library. This article will help to explain where it might have gone, and what you need to do next.
Where has my rented movie gone?
When you rent a movie, you get 30 days to start watching, and then 48 hours to finish the film once you’ve pressed play. Because of this, when the movie has disappeared, it’s usually because you bought it more than 30 days ago and didn’t watch, or you pressed play more than 48 hours ago. If either of these is the case, you’ll need to rent the movie again if you’d like to watch it.
Where has my purchased movie or TV show gone?
Sorry to hear that your purchased content has disappeared from your account. This shouldn’t have happened, and we’ll work to put it right. Please get in touch with our team and we’ll get back to you as soon as possible.