Sorry you’re having some issues with making a purchase. We want to make sure everything works out for you, so we’ve added some information about the most common issues below. If you’re experiencing an issue that isn’t listed, or you’d like some further help, please don’t hesitate to get in touch with us, and we’ll be happy to get everything resolved.
What does error B2038 mean?
If you see error B2038, it’s normally an address verification issue. This is the issue our customers most frequently encounter, so we’ve written an article about it. Take a look and we’ll get everything sorted out.
What does error B2011 mean?
Your bank may want to talk to you before approving the transaction. Don’t worry, this is perfectly normal. It normally happens when they want to double check you’re the person who has made the transaction or confirm some details about your account. Give them a call, and they’ll have you back up and running in no time.
What does error B3000 mean?
Sorry. It looks like we weren’t able to communicate correctly with your bank. This is probably because they’re experiencing some issues with online payments at the moment. You might want to try again a little later on, or use a debit or credit card from a different provider.
I’ve had a problem with my purchase. How can I get help or a refund?
We want to make sure you don’t have issues in the future, so if you’ve got a problem that you’ve not been able to fix using the resources on our knowledgebase, we’d encourage you to get in touch with our team. We’ll take a look at what’s going on and provide you with the dedicated help and support you need to get back up and running.
If we can’t fix the problem, we’ll be able to look at what we can do in terms of crediting your account or refunding you. Of course, this doesn’t affect your consumer rights as detailed in our terms and conditions.