If you’ve been given some TalkTalk TV Store credit, you might have some questions about how you can use it, or when it’ll run out. This article covers all of the most common questions you might have.
Where can I see my credit?
We'll show you your credit balance just before you make a purchase on supported platforms, like our website, TVs and tablet apps.
You can also see your credit balance at any time by logging into the website, and hovering over your account icon. Here, you'll see your remaining credit balance, if you have any.
Why can't I use my credit on Xbox 360 and Xbox One?
On Xbox, payments are processed by Microsoft, so it's not possible for us to provide access to your TalkTalk TV Store credit. You can make the purchase using the web browser of your Xbox, or another device, instead. You'll still be able to watch on your Xbox 360 or Xbox One afterwards.
What can I use my credit on?
Credit works just like paying with a card on TalkTalk TV Store, so you can use it to buy or rent any movie or TV show available in our library.
Do I have to spend my credit in one transaction?
Nope, we’ll save your credit in your account, and you can use it towards as many separate transactions as you like. However, if you’ve got credit on your account, you’ll have to use it, rather than a credit or debit card, for your order. You’ll only be able to pay with a card once you’ve used up all of your credit.
What if I don’t have enough credit?
Don’t worry. When you make your purchase, you’ll be able to pay the difference with a credit or debit card – so, for example, if you’ve got £3 of credit on your account and want to spend £3.49, we’ll invite you to pay the other 49p with your card.
Help! Why has my credit disappeared?
If your credit has disappeared without you buying something, it’s probably because it’s expired. Unfortunately, expired credit can’t be added to your account again. If you’ve got remaining credit, and you’d like to find out how long you’ve got left to use it, don’t hesitate to get in touch.
When does my credit expire?
It varies, depending on the type of credit you’ve got on your account:
- Expiration of promotional credits vary - you should check the terms and conditions of your offer
- Customer services credits tend to last 30 days, unless stated otherwise by the advisor
- Movies and TV cards last between 6-12 months, the details are on the back of your card
You can check the expiry date for Movie and TV card credit in the account history section of our website. To check your credit expiry dates and balances, go to your account history.
Here, you'll be able to see all of your gift cards and the date on which they'll expire. You should make sure you spend all of your credit prior to the credit expiry date and promotional credit won't show on this list.