A good broadband connection is essential for enjoying movies on TalkTalk TV Store Movies without experiencing any stopping and starting, or blocky picture quality. This article will answer all of the most common questions about broadband.
How fast should my broadband be to enjoy TalkTalk TV Store?
You’ll need a broadband speed of at least 2Mbps to enjoy TalkTalk TV Store, and we’d recommend slightly faster. For HD, you should have at least a 5Mbps connection. If your connection is slower than this, you might find we show you your movie or TV show in Standard Definition instead. This is to make sure that you can watch with minimal interruptions.
How can I check my broadband speed?
We’ve got a special broadband speed checker that checks your speeds connecting to our servers . It’s simple to use and you’ll get the results straightaway - just visit http://speedtest.blinkbox.com and use the username speedtest and the password letmein.
How much data does TalkTalk TV Store use?
Getting movies to you is a fairly data-intensive business, and watching HD on TalkTalk TV Store can use as much as 2GB of data per hour. Even SD content is likely to use about 1GB for each hour you watch. Because of this, it's probably best to get an unlimited broadband package so you don’t need to worry about your data usage.
Why does my video sometimes stop and start or go blocky?
While you’re watching on TalkTalk TV Store, we download the content a little bit in advance. This is called buffering. If your broadband connection slows down unexpectedly, we’ll first try to lower the quality of your video to compensate - that’s why your video sometimes goes blocky. Once your broadband gets back up to speed, we’ll work to improve your video quality again.
If your broadband stops suddenly, or it’s too slow, your video might stop entirely. If this happens, we’re working in the background to download a little bit more of the content, so that you can start watching again as quickly as possible.
If I'm experiencing buffering, can I watch offline instead?
We offer Watch Offline across a number of our devices, so if you do find your content buffers frequently, you might want to watch it offline instead. You can watch offline on:
- Windows 8.1+ PCs
- Apple iPad
- Android tablets (except those running KitKat 4.4.3 and 4.4.4 or Lollipop)
Just so you know, if you rent a movie and download it, you can only watch it on one device, so if you’ve already streamed it elsewhere, you won’t be able to download the rental.